As a team manager in the context of highly stressful emergency environments, you are responsible for maintaining operations and supporting your staff both through daily crises and potentially traumatic critical incidents. As the person in charge, you must not only understand basic needs such as food and rest, but also the emotional and social needs of your team and navigate through team stress. This is essential to maintaining proper functioning and high quality work. This course aims to give you the vital tools to guide and protect your team members in volatile contexts, take the right team management decisions in case of critical incidents, and guide them back to an acceptable level of well-being as quickly as possible.
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